Payment options

What kind of payment options are possible?

We accept the following payment methods: Paypal, Mastercard, Visa, American Express, Klarna Sofort, iDEAL und Alipay. Please note that your billing address must match the information stored for your payment method. If your payment is declined, please contact your bank or financial institution.

When is the purchase amount actually debited?

You only pay when your order is shipped. Once the order is placed, we will authorize payment for the full amount and prepare your order for shipment. The full amount will be charged after the order is shipped.

For items made to order, payment of the entire amount is required when the order is placed. After we have received the order, we will contact you to confirm the order and process the payment.

Is the VAT included in the final price?

All prices are including VAT.

Is it possible to cancel or change an order?

If you want to cancel or change an order, please contact us immediately. We will try to accommodate your request. Unfortunately we cannot guarantee that your order can be changed afterwards. Unfortunately, orders that have already been processed cannot be canceled or changed. Of course, in this case you are entitled to return your items in accordance with the return policy.

Once an order for a made-to-order item has been placed, it cannot be canceled or changed.

These items are considered final and cannot be returned.

My order was declined - what now?

If you have received an e-mail from us informing you that your order has been canceled, please contact us.