Returns & Exchanges

How is a return made?


So that you can start a return, please contact us in writing at info@giusylamattina.com.

If the return is accepted, we will send you a return label and instructions for the return.

Please note that it is not possible to send the return without applying. We cannot accept the return without applying.

The customer bears the shipping costs for the return.

For more informations check our general terms and conditions

If you have any questions about a return, you can contact us at any time at If the return is accepted, we will send you a return label and instructions for the return.Please note that it is not possible to send the return without applying. We cannot accept the return without applying.The customer bears the shipping costs for the return.

For more informations check our general terms and conditions

If you have any questions about a return, you can contact us at any time at info@giusylamattina.com..




How can an item be exchanged?


In the case of an exchange, please send the item (s) back to us in accordance with the return conditions (please refer “How is a return made?”). For the new items please make a separate purchase. For more informations check our general terms and conditions. If you have any questions you can contact us at any time at info@giusylamattina.com




Procedure and duration of a refund


Usually all returns are processed within 14 working days of receipt.

You will receive a confirmation by email both upon receipt and after completing your return.

Refunds will be made to the original form of payment.

Please note that it may take some time for your bank or credit card company to process and post the refund.




Are the return costs reimbursed?


Unfortunately we are not able to take the costs for returns, which means that the return costs are paid by you.




General return policy and times


You have a 14-day right of return for every order. To do this, you must send us an email to info@giusylamattina.com. You will then have 14 days from the date of this notification to ship your items to the address on the return label. In order for your return, the items must be in the same condition as when they were received - unworn and unused including: All labels, accessories, original packaging and proof of purchase. In particular, meet the following requirements:

  • All items must be in their original condition and all original labels must be attached. We cannot accept worn, used, changed or damaged items.
  • The return of items with a return label attached will only be accepted if it has not been removed.
  • Items made-to-order or personalized are considered final and cannot be returned.
For more informations check our general terms and conditions. If you have any questions about a return, you can contact us at any time at info@giusylamattina.com.